hotel by shannon swain on 03 Sep 2008, 23:39 prior to the bad reviews i must say that the royal park hotel was brilliant and very clean entertainment at night was brilliant and staff were very helpful during our stay it was right on the beach adn ideal for familys with young kids theres loads to do and you are never bored the poll was big ,clean and very safe i would say the food was okay but usually people went out for there meals as there was a huge varite of places to eat
very cheap and i recommend it to anyone
alos this is done by a child x
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paper by helen green on 31 Aug 2008, 15:05 hotel from hell in sunday mail today
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complaints by Darren on 22 Aug 2008, 22:30 Seems to be a lot of serial complainers on here. never satisfied...
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helen by jane alford on 22 Aug 2008, 01:41 hi helen i spoke to joanne beddow today shes gonna send me all the info and i will go from there thanks for helping me out jane
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helen by jane alford on 21 Aug 2008, 02:26 thanks helen i will ring them tomorrow
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jane by helen green on 21 Aug 2008, 02:09 hi jane call joanne beddow at irwin mitchell 0870 1500 100 let me no how you get on
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thanks jo by jane alford on 21 Aug 2008, 01:04 thanks jo for letting me know i will now contact solicitor and not deal with fc no more .. does nayone have the number i can call him on ?? thanks again jane
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danny by helen green on 20 Aug 2008, 23:31 hi danny i sent the 1st letter on 23rd july we give them 14 days or we was going to ABTA OR NATIONAL PRESS they sent 1st letter on 14th day saying they were looking in to it about 11 august i got the voucher i sent this back 6 day go i think we are going to have to use irwin mitchell in the end
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Enjoyable Holiday by Charlie Q on 20 Aug 2008, 23:26 My wife myself and 2 children just arrived back from Royal Park Hotel Elinite Bulgaria and I must say we all enjoyed ourselves and found it great value for money. Prior to going out I read the reviews and tried to get myself upgraded with a contact I knew in Falcon Travel which I am glad now he could not upgrade me. Bulgaria is not a fully developed country like most countries in Western Europe and what they call a 5* Hotel certainly would only 3* over here as Falcon awarded it on their ratting system. The Hotel and Rooms were clean the Hotel staff would be considered business like but would not be experienced enough to be more than friendly to be awarded with a good tip on departure. On saying that the people I tipped were very appreciative and could not be any nicer to me. It must be remembered that the Bulgarians have had years of Communism and probably look on people from Western Europe with envy. The Beer and sprits which were given out on the all inclusive deal was very watery and you would need a hell of a lot of them to get you any way a bit tippsy. You had the choice of paying 5blv = €2.75 for a beer which is as cheap as any place in Europe for a large beer. The food became repetitive if you dined in every night but you can get up early and queue for A la carte meal or BBQ as part of your all inclusive and it is a change as well as the choice of going into Sunny Beech to eat out in one of the many restaurant there at a very good price. The final night the hot water ran out I thought myself I was just a little late showering and persevered with a luke warm and got on with it. I was surprised when the following morning the rep was surrounded by a load people complaining about the fact there was no hot water the previous night. She tried to explain there was a fault with the hot water system which was been rectified that day, I must say I felt sorry for her as there was nothing more she could do.
In general it was way cheaper than going to France, Spain or Portugal. The Bulgarians are not great with Tourists and could do with adding a bit more charm and smile a bit more but that is not a complaint. The Hotel is to big and has too many guests in the building but on saying that you might have to do a bit of queuing if you hit meals at the wrong time I said before going on holiday that if the hotel was not as bad as the reviews I read I would write in my own review that is why I wrote this go there if you have kids they will love the water park and it does not cost a arm and a leg. Enjoy
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HELEN GREEN by DANNY on 20 Aug 2008, 19:47 HI, ALSO MY PARTNER,MYSELF AND 3YR OLD DAUGHTER I'LL.PLENTY OF COMPLAINTS ALSO ABOUT THE HOTEL. E-MAILED FC ON THE 14/08 BUT HAD NO REPLY. TRIED CONTACTING THEM REGARDING MY E-MAIL TO BE TOLD THEY HAVE UP TO 28 DAYS TO REPLY, WHEN I ASKED TO SPEAK TO A MANAGER HE BECAME VERY ABRUPT AND RUDE SAYING NO I CAN'T SO YOU'LL HAVE TO WAIT. IN PROCESS OF WRITING A LETTER AND SENDING IT TO THEM. WOULD GO INTO THE BRANCH WHERE WE BOOKED IT BUT DAY WE FLEW OUT IT CLOSED DOWN AS DID THE OTHER LOCAL ONE SO SOMETHINGS NOT GOING SO WELL FOR THEM. HAVE BEEN IN CONTACT WITH IRWIN MITCHELL SOLICITORS AND HAV JUST RECIEVED A PACK TO GO THROUGH SO WILL KEEP U INFORMED HOW IT ALL GOES. HOW LONG WAS IT BEFORE FC CONTACTED YOURSELF??
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voucher by helen green on 20 Aug 2008, 13:27 we was at royal park in july 7 out of 9 in our party were ill we sent first choice a 4 page letter of complaint we got a letter to say how sorry they were that we were unhappy with our hoilday and could we send more info on my husbands illness so i dont think they read my letter right as on my letter i said 7 out of 9 were ill and i sent a copy of my customer report form they sent me a £300 voucher i have sent this back and told them to read my letter again i have also been in talks with irwin mitchell solicitors who have 210 people on there books who were at royal park this year with illness
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jane by jo on 20 Aug 2008, 13:06 Hi Jane,We returned in july and sent off a long letter.We were all ill,including the kids.Had many complaints on top of that!!! In the proceeds of returning a voucher for £250 that they sent us back to them!!!
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holiday from hell by jane alford on 20 Aug 2008, 00:50 hi there i stayed at this filthy hotel in june this year and on return sent my copy of complaint form and a 3 page a4 letter to fc in return i got a voucher through post offering me compensation to the value of £80 i rung them up and basically told them to stick it wot an insult .. has anyone else been offered or sent a voucher ?? i see some of you are using a soliciotr do i need to do this or just fight fc myself ?? pls help many thanks jane
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22nd aug chels beth by clare on 18 Aug 2008, 20:58 which airport are you flying from? we're going from gatwick. are any kids going from your party? i have an 8 year lod boy and 5 and 2 year old girls
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22cnd august by chels beth june on 18 Aug 2008, 19:56 heyaa we goin on the 22cnd n we think hotel looks nice and we dont no about the food :( also were all inclusive so we dont no how much money take either lol we are goin for 2 weeks and want to know if it is nice hopefully it is 10 of us are going!
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money by worried preganant lady going with 3 kids on 17 Aug 2008, 14:53 i was just wondering if anyone had any idea how much money we should take there are 2 adults and 3 children. also do you have to have the hotel towels as i'd rather not if this towel scam is happening. also do they accept switch in bulgaria. we go fri 22nd
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darren by jo on 17 Aug 2008, 01:02 hi darren,if you find out the name of the song or where you can get it,plz plz let me no lol!! I can remember the dance and tune but not the song!! Yes,the bulgarian animation team were brilliant and loved it when they done grease!! Come on,someone must no!!!!
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My Holiday by Darren on 15 Aug 2008, 23:32 Hi, we stayed at the Royal Bay this time and cant really fault it. Clean room, friendly staff, Food was OK, but that's to be expected when cooked en mass. Stayed on beach daily, relaxed and enjoyed. Only gripes: Beach bar,, drinks very expensive, entertainment at the amphitheatre expensive and poor. (The Animation team were fantastic, well done Stefan) biggest scare was the armed guards walking around on a night!
My 2 girls 14 and 11 thought it was great, Wifey and I think it has become a bit too large now, we went 3 years ago and it was not as busy or expensive. Lot more hotels added to the complex seem to make it too large to handle for the management. Shame really.
By the way, does anyone know the name of the song the Animation team get all the kids up sing and dance to after the kids disco? Thanks
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still a problem at hotel by Danny on 14 Aug 2008, 21:21 got back from hotel on 12 august and both myself and partner are still suffering with sickness and upset stomach, first week was ok but food well under cooked. didnt get ill till the second week with severe stomach cramps, sickness and upset stomach. spoke to catering staff at hotel to be told the food is bought in frozen and sometimes reheated 2-3 times before it finally gets served and also witnessed old food that had been sitting their for sometime poured onto the so called fresh food. week we got ill we ate from the afternoon barbecue and when speaking to other guest's found that they had been cooking various frozen chicken, pork and lamb on it which is where we think we got the illness from. even just walking past the food hall made you feel sick, the smell is really that bad. i'd also advise not to go on any excursions and we did and got totally ripped off on the "little sailors" boat trip. on arrival the hotel looks stunning and the reception is amazing but thats where it end. very rude staff and if i see or hear another arrogant german i think i'll shot them, only one english speaking tv channel but only so much of bbc world news you can watch. this hotel definatly favours the germans and chezcs. only saving grace was the kids club which our 2 thoroughly enjoyed and the evening entertainment reps which worked so hard for so little. how this is a 4 star hotel i do not know. oh yeah by the way watch out for the thieving maids as we had money stollen on 2 occasions, when reported to reps they spoke to cleaning manager who then spoke to the cleaners but of course totally denied taking it even though after the second time when we went back to our room in the afternoon my 3 year old daughters little purse which had the money in suddenly re-appeared. so be carefull with money and dont use safes either as the spare keys kept going missing and safes were getting stolen from rooms
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nade by sam on 14 Aug 2008, 03:22 nade just wanted to say that yes i did apologise to you but you didnt reply did you.but as soon as i make a little comment again woooosh essay written. i am allowed my opinion that is what the site is for.i did sorry if your kids were ill hope you get compen u deserve.HOWEVER my opinion is i saw you and your kids ost days and you all looked fine to me ok that is my opinion which i am entitled to.i also think lots of people have gone over the top jumpin on the band waggon to get compen.myself,partner kids and friend ad the runs for about five days but dont forget the bulgarians cook differently to us we drink more alcohol except kids of course but funny how alcohol never get the blame only the food and hygeine.i still think this hotel is great for families but they do need to sort out the problem with the food.maybe bring in an english chef to teach them how to cook properly.yes i did speak to people who got the runs etc however it wasnt to the extent you make out.
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royal park hotel by zo on 13 Aug 2008, 15:31 hi just got back tues had a good holiday but ther are problems here ther wer people wat wer ill not just with sickness and runs but ear infections as well also i spoke to at least 4 families that should have been in other hotels but wer put in royal park instead ther holidays had been booked for a year it makes you wonder if first choice had swapped ther hotels with people that wer changing at last miniute whats to say first choice wouldnt do something like that to try to save themselves saying that we did enjoy ourselfs but never used hotel pool because we couldnt get round unless you got up at 5.30 to put towels out same with the beach the food did looked cooked but was repatative and boring bulgaria is not a place i would rush back to went to sunny beach did not like at all wer ever you went people wer trying to pull you in but gifts and fags ar a lot cheaper ther then on the complex a lot of staff are arrogant but a lot are very nice and helpfull we tipped cleaner 2 levs a day which is nothing but didnt have a problem with towel scam all in all we did enjoy it but would not recomend it as ther is lots of things not right and not everyones is the same would never go all inclusive again thought it would save us money but spent a fortune sorry if not very helpfull but that was our experiance of royal park
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wondering by Dennise on 09 Aug 2008, 20:24 We had a lovly holiday here last Aug . There were similar comments on these pages then. I can't help wondering if those that were ill had spent the majority of their time at the pool? We didn't use the pool, prefering the beach. Other than that we ALWAYS REHEATED cooked food in the microwave and therefore reducin risk of eating undercooked meat.?
My theory with the pool is because e-coli naturally occurs in the gut and if kiddies get holiday tummy then without being thoroughly washed down get into the pool this may be a problem ?
We will be staying beachside again this year...going Friday
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Sam, Lorna and Nade by Lou on 09 Aug 2008, 19:48 Hi all - Sam and Lorna thankyou for your replies to me - as i said nice to get positive feedback. Nade im sorry if Sam's reply to my post upset you, i didnt want to upset anyone who has obviously had a very hard time in this questionable hotel. But maybe you could help me with my question about tests, i could ask FC for copy of their H&S report to back up their claims of viral infection, but if they provide this im sure to get 100's of pages of dribble, covering their backs!! I know that if you get food poisoning this shows up in tests, as i was unlucky enough to get salmonela some years ago (ironically from a very well respected, and recomended gastro pub!!). In fact once you have the diagnosis local authority H&S visit and ask for re tests after 6 months to make sure its out of your system. Do you know if anyone has had a positive test linked to this hotel?? Thanks
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VIRUS by marian on 09 Aug 2008, 19:42 VIRAL INFECTIONS TYPICALLY LAST 7-10 DAYS
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forgot to mention by nade on 09 Aug 2008, 18:49 sorry i also forgot to mention you can have hotdogs and pizza for 2 wks what a bbargin you pay for all inc and get pizza and hotdogs great chioce from a first choice holiday.
stillv cant believe people think this is acceptable must lead very sad lives x
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here we go SAM by NADE on 09 Aug 2008, 18:43 well well well sam,
i am not going to repeat my self over and over again about how we all were just look back andyou will read for yourselves,
sam what is your problem?
first you make out im a liar then you apologise and now youve started again this is not a site to be personal its about the hotel. please dont tell me my kids were not ill or that im after a holiday for next year you need to grow up sam what i am after is for f.c to accept that it was their fault that myholiday was ruined because of bad management NOT THE COUNTRY OR THE HOTEL as i have said before this would be a lovely hotel if certain things were put into place SIMPLE THINGS.
if you want to contact me then please do via facebook.
there are more people complaining and suing first choice than there is saying that the food is lovely this country is now in the E.U so it should have HIGH standards and first choice should make sure that it is.
that is what we pay them for its thier job.
they are responsable they vet these such places.
can i please just make a point about being ill, when you have a bug it does not last 6 wks on/off you have a viral for 3 days at the most could youseriously say that you have had a bug for all this time on/off here no i dont think so. f.c are saying its a viral to cover thier selves if they have had all tests back and they are clear why are they still transfereing people?
also if it was a virus (which it was not) it is also thier job to contain all the people that were ill and trust me enough people were ill and telling f.c reps (who didnt listen) we should of all been put on 1 floor and been treated accordinly. which they clearly failed to do SAM did you not see all the pepole ill of were you too busy eating raw chicken did you not see the people in the med centre, my husband was the only member who was bedridden as if you were watching my family that much you would of seen him missing and u would of seen the ammount of bloody times i was in the toilets with my kids.
ADAM
hi there thanks mate your comment is much appreciated, i could of started to believe i imagined my kids being ill if i listened to sam for much longer.
we werent the only families out there who were ill.
let me know how you get on with the case.x
to all those going out there, i know you should not have to worry about food etc when you pay for all inc but just be carefull and dont touch thewater. only eat fresh food that you see come out of the kitchen.
nade xxxx
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lou by sam on 09 Aug 2008, 05:26 lou please listen to me you will enjoy your holiday iwas so worrid before i went i have two kids 9 6 and guess what they loved it the water park is fantastic the pool clean beach lovley ok food not good but you wont starve pizza hotdogs bbq meat around pool area food in restaurant not good but just make sure you check your food is cooked through and you will be fine.its one of the best holidays i have had and i have been abroad quite a few times.wish i was goin bck there you will love hope you all have nice time.please dont listen to the reviews that are bad trust me the only problem out there is the food you must go in to nessaber its lovley catch bus outside gates the olde anchor inn has food to die for and its only cheap. you will have a great time im sure.
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beautiful hotel by lorna on 09 Aug 2008, 04:09 We have been to the Royal park hotel 4 times in the last 3 years. We have had a great holiday every time. So much so that this year we went with our extended family of 10.Yes I do agree with most of you the food wasnt the best that I have tasted but none of our party was ill. Bulgaria is a poor country and does not have as higher hygiene standards as the uk (but not many countries do)Use commmon sense when choosing what you want to eat and you will be fine. After all food plays a small part of your holiday. There are lots of different activities, clean hotel, beautiful safe beaches with a large selection of water sports for all ages and a fantastic waterpark on your doorstep.Hope you and your family have a fantastic holiday Lou. We all did.
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Illness at Park Royal by Lou on 08 Aug 2008, 15:57 Hi all have been keeping an eye on the discussions here as i am due to go to Royal Park in a couple of weeks with family and friends. We have not been in a position to change hotel due to cost, and as it (on paper!) meets the needs of all of our group have been reluctant to anyway, the kids are really looking forward to it. Anyway my question is i know that there has been a posting to say that H & S reports have come back as a viral infection - did any of you poor people that have been unwell have tests done independently (by your own GP)?? And if so have your results verified FC H & S report or not?? Im sure that you all just want to forget it now, but would be interested if there is any evidence to food poisoning rather than viral infection. Also any more positive reports?? -They allow us to get excited about the holiday rather than dread it!!
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Sam by Adam on 08 Aug 2008, 13:18 Sam, In regards to your comments regarding Nade, I was there the same time as you 2 and 12 out of 14 in my party were ill... so i dont think she is just after the comp as you put it, the fact it the holiday is a 5* hotel and for the money you paid you dont expect to get 1* food that makes you ill, for example the salads were on a cold counter but over the top of that they had flourescent heat lamps, which is the perfecr breading ground for bacteria, so now tell me people are after compensation.
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royal park by sam on 08 Aug 2008, 00:20 i stayed at this hotel in july its brill dont listen to all the bad reviews ok food not very good but everything else is spot on theres to many moanin brits for my liking if you are staying here you will love it.will go back in a couple of years time def.the woman who was on g.m.t.v complainin was at the hotel when i was there and all she did was moan her family certainly didnt look ill to me i saw them every day and night think they were after compen for hol next yesr.dont let them put you off.great hotel.
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last year by helen green on 07 Aug 2008, 23:58 hi dennise i have been to the royal park for the past 3 years and have never been ill apart from this year 7 out of 9 were ill this is just not on and as for you comment about egypt i have been looking at reports and they are just fab
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HOLIDAYS EH? by Dennise on 07 Aug 2008, 22:30 A friend of mine has just come back from Egypt spent 4,000 and had food poisoning from day 2 ! Sharmel Sheik oh joy!
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first choice by helen green on 07 Aug 2008, 17:33 hi kimberley just go and try and have a good time i have just booked to go egypy next year but not with first choice i will never use them for a holiday have you seen the prices of there holidays for next year i don't think a lot of people will be useing them with prices like that
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Eating Out by Kimberley Craig on 07 Aug 2008, 14:09 Hi Helen, Thanks again for your advice and I dont mind taking the extra money with me to eat out but at the end of the day I have paid for all inclusive therefore I am entitled to edible meals. When I first contacted First Choice the girl didnt even know that they had taken the hotel off sale. She contacted her customer service team and they told her that there had been a viral outbreak in Elenite and investigators were over there at the moment. They also told her that the investigators would be back next week so I do doubt that what first choice have told you Sarah that the test have came back already if investigators are still over there. I just feel as if my holiday has already been ruined by the secrets and lies that First Choice have been giving!! This is the first and last time I will be booking anything with them again!!
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looking forward by Dennise on 06 Aug 2008, 00:23 Goig back on the 15th Aug for the second time and really looking forward to it. Went the same time last year and these message boards were full of the same reports of sickness. We had an excellent holiday and were so glad we hadn't been put off by all the bad reports. We were so amazed when we got on the coach home surrounded by people moaning, we couldn't believe they had been in the same place as us!
Counting the days now!!!
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royal aprk by Debbie on 05 Aug 2008, 21:47 John thanks for the link from the people who are there at the moment. I found it really useful as i fly out on Fri for the 2nd time and was getting worried. Looks like things have calmed down now, i hope. Thanks Debbie
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cash machine by r.fielden@ntlworld.com on 05 Aug 2008, 21:41 Yea there are quite afew
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First Choice by Sarah on 05 Aug 2008, 16:05 Been down to first choice this morning, apparently everything is fine now, all tests results have come back, was a virus nothing to do with hotel food etc!! What are we supposed to believe!!. Got told that if anything changes we will be notified asap, as we got less than a month to go. All seems bizarre that everyone on this web page has negative comments and first choice deny everything. Ah well we will have to make the most of it and be very cautious about everything we get to eat and touch. See you there on Friday 29th
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illness by kate by jo on 05 Aug 2008, 14:09 hi kate,i put that comment on bout the bottled water. My party was drinking that bottled water all the time.We were sunbathing and a holidaymaker came up to us and said she had heard thats what they were doing.What were we meant to believe with everything going on at the moment!!
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eat out by helen green on 05 Aug 2008, 13:55 hi kimberley if you can't get you holiday changed just go and take money to eat out most nights there is a great place to go in st vlas called miami you can get the bus 3 lev or taxi 15 lev we had some great nights there only £77 for 9 for the night that was all our drinks there is pako's just out of main gates £40 for 9 you can get the bus into sunny beach for a nice meal about £50 for 9 we had 2 great nights out in nessebar you sould not have to eat out on a AI holiday but if you just have pizza and hotdogs in the day time and eat out most nights you can still have a good time elenite is a lovely place
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illness by kate on 05 Aug 2008, 02:06 I can't believe this is happening at this hotel again this year. We went last year and all of us were ill after 2/3 days, exactly like people are describing this year.
I'm not sure i believe what was said about a hose filling the water containers. We used to see water delivered daily in a big lorry and the empties were peirced from the water dispenser but never with the top removed.
It is such a shame as this is a lovely hotel in a lovery location.
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Kimberley by John on 04 Aug 2008, 21:19 If your worried about going have a look at this review from someone that is there at the moment. I hope this helps you. Just copy and paste the following link. http://www.reviewcentre.com/review403853.html
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Thanks Helen by Kimberley Craig on 04 Aug 2008, 17:44 Thanks Helen,
I contacted First Choice this morning and they have told me that they are only offering free transfers if your holiday is leaving up until the end of August. I go in September but think I will be fighting to get the hotel changed. I am so disappointed as even with the bad reviews I was still looking forward to seeing for myself. But with all these revelations and such like I dont think its worth risking my health for.
Thanks
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Thanks Helen by Kimberley Craig on 04 Aug 2008, 17:44 Thanks Helen,
I contacted First Choice this morning and they have told me that they are only offering free transfers if your holiday is leaving up until the end of August. I go in September but think I will be fighting to get the hotel changed. I am so disappointed as even with the bad reviews I was still looking forward to seeing for myself. But with all these revelations and such like I dont think its worth risking my health for.
Thanks
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raw food by helen green on 04 Aug 2008, 17:33 hi i went to this hotel in july 3rd time there 7 out of 9 got ill the hotel has gone right down hill the food is bad you should not go on holiday and have to check if food is raw it is sad cos its a great resort
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Royal Park Hotel by Kimberley Craig on 04 Aug 2008, 17:19 I have no idea what to do about this holiday! I go in September and if there is a 90% chance I get ill then whats the point in going??? Should I change my destination?? I am a realtively open minded person and would love to experience Bulgaria but not in the way some of these reviews say!!
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your comment by john on 02 Aug 2008, 01:51 you say its yr own common sense to not drink water and that.We were drinking the bottled water near the pool bar only to find out they were filling up the big bottles with the hose they use to water plants near the pool!
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royal park by John on 01 Aug 2008, 22:54 FC has taken it off sale untill the final health and safety report comes back. They are still using the hotel and have 1200 guests in that hotel right now. They have given customers the choice of changing out of goodwill. They arent doing it anymore as they know for sure it's not the hotels fault. The same virus is going around in this country I should know I have just had it. FC will take bookings if you phone them direct and they are saying it will be back on general sale soon. They will still be using this hotel and the elenite village what is off sale aswell. I am sorry some ppl had the virus going around. But it seems to be about 20 ppl on here that has complained about it and as I said there are 1200 guests in the hotel. I went to this hotel and going back next year. Avoid the ice and water and DONT eat raw food (what your own common sense should tell you). We had a great time.
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Well Said JO by Adam on 01 Aug 2008, 20:43 and i can confirm that First choice have taken it off there books
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Lol - by Adam on 01 Aug 2008, 20:40 what you get a room with shit food, and you call that good value for money, i think your off your head. as i said before the rooms were clean and the maids were plesant, but if you look there are more complaints on here than good reports, im happy for the people that had a good holiday, and dont get me wrong we made good of a bad situation but where you say "fairly short lived" i and a few others in my party was ill for two weeks but people have to eat, and to get something to eat (decent food) you had to go into sunny beach.. i agree that you can get this sort of problem in other countries and you do check your food to start with ie for the first day but not for 14 days 2 or 3 times aday. i have never been serverd uncooked food in the UK but not saying it can happen but we have regulation here to follow and so do countries in the EU, i know by having woorked in the food industry....
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sam and lol by jo on 01 Aug 2008, 20:34 I was there the same time as Adam and Family.I was in a party of 7 and all 7 of us was ill within 2/3 days of getting there.We were in our rooms all the 1st week,2nd week the kids were too scared to eat and stuck to ham/onion rolls!The basic hygiene in the hotel was terrible and i agree with Adam on that.As i stated b4 my son was sick while on the sunbeds, we called a cleaner over,yes she did clean it up but then when and cleaned near others with the same mop and water with the sick in!!!How would you feel if she cleaned around where you were lying!! I also saw waiters coming out of restaurant into the toilet, then not washing their hands and putting their mouth up to the taps and drinking the water.Is that gd hygiene!You say bout the price, yeah it was a gd price BUT 4* MEANS 4* and i'm sorry but this hotel is not!! This is my first time in all my years of travelling that i had this terrible experience and i never want to experience what my party did and i never want to see my kids cry in PAIN as they did.It was so upsetting.I have been back 2 weeks now and i am still getting the stomach cramps!! I think it is terrible that you put comments like you have on, when you did not experience what we went through.I wish Adam and his family well and all the best with a better response from first choice.Can i just say aswell sam and lol:If there is no problems then why have first choice taken this hotel out of the book.AND changing people who have booked already.
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lol by lol on 01 Aug 2008, 19:31 £9000 for 14 people???? That is cheap!!!! I have paid £3000 for 4 in Crete next year and that was about the going rate. This hotel IS cheap - and what you get for your money is ok. as for the food - no matter where you eat, even in this country, you would check the food is cooked - just because the hotel is 4 star you don't just drop your guard and presume it will be ok. I check my food in this country and believe me I have had undercooked food served up in restaraunts here too. No its not acceptable but common sense has to prevail. Glad you enjoyed your holiday Sam - nice to hear someone on here talking sense , no you don't pay to get ill but that can happen anywhere in the world - I am glad it seemed to be fairly short lived adam as you were managing to travel and eat out during second week.
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Sam by Adam on 01 Aug 2008, 16:03 Hey sam, at the end of the day no matter how much the holiday cost you dont expect to be ill for 2 weeks, so your saying because its cheap you expect to be ill. to be honest and not to be rude that is a stupid comment to make. There were 14 in my party that went and there were 12 of us that was ill for nearly ther whole holiday, our holiday nearly cost £9000 and because we was all ill and basically the food was shockingly shit we then decided to eat out in the secon week because of this reason and we ended up spending another £4000 on food and drink which we shouldnt have had to have spent on an all inclusive holiday. al the comment regards to the hotel, i agree, we walked into this hotel and thought wow because it is amazing, the location couldnt be better and the rooms are spotless, but the food and the basic hygiene in this hotel is non existant. Pesonally i would never go back to this hotel but i would go back to the country because it is lush and i would stay in sunny beach.
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Sam by Adam on 01 Aug 2008, 15:42 Hey sam, at the end of the day no matter how much the holiday cost you dont expect to be ill for 2 weeks, there were 14 in my party that went and there were 12 of us that was ill for nearly ther whole holiday, our holiday nearly cost £9000 so dont say because its cheap.
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adam by sam on 01 Aug 2008, 13:03 hey adam at the end of the day there is a problem with the food and you do need to check it i no u shouldnt but its better bein safe than sorry.however i went to this hotel end of june and everything else was great at the end of the day its a cheap cheap holiday what do you expect really.i would love to go back here next year its great for kids.so all you lot who are goin out to this hotel im jelous you will have a great time.
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Anne by Adam on 01 Aug 2008, 12:55 Im not being funny when i say this but, you shouldnt have to check your food before you eat it, there are in the Eu so they should comply with the EU regulations by having cooked food
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enjoyed our hols by anne from essex on 01 Aug 2008, 00:55 hi i went to royal park 3 weeks ago same time as linda sorry we never met up we enjoyed ourselves ok there was a problem with meat not cooked properly just be careful and look at what you are eating lovely deserts fresh fruit nice rolls im a veggie most days i ate salads and veggies did get a bit boring but hey ho rest of our party ate every thing my niece was ill for 2 days we think it was the milk she had on her cereal its very rich all i can say is be carefull always wash your hands before meal times look at the food be fore you eat dont have to many fizzy drinks we ate at the bbq twice it was really nice you do have to book it be prepared to que when you book it its best to get there at 9 15 they start taking bookings at 10 am but it was worth it we went to nessabar by taxi very old and qaint we enjoyed it sunny beach is very busy my daughter and friends are goung sunny beach next month the royal park is a much nicer location will not be going back to bulgaria the flights are so bad we never got home till 5 am any body who has booked this hotel please dont worry rooms are lovely beach is gorgeous you do have to get up early to get a sunbed but hey ho maids are very good they clean your room every day i looked at the reviews before we went and i was really getting worrid please dont worry happy holidays anne
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Linda, & Jo by Adam on 31 Jul 2008, 16:37 Well where do i start, we had a response from FC today, they offered us.........£594 first choice vouchers for the whole 14 of us, i think this is an absolute liberty, we are not accepting this and will be taking this further, i just thought i would let you know because you wanted to be kept informed. good luck and all the best
Adam & Family
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Linda, & Jo by Adam on 31 Jul 2008, 16:36 Well where do i start, we had a response from FC today, they offered us.........£594 first choice vouchers for the whole 14 of us, i think this is an absolute liberty, we are not accepting this and will be taking this further, i just thought i would let you know because you wanted to be kept informed. good luck and all the best
Adam & Family
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royal aprk by Debbie on 31 Jul 2008, 03:18 Hi due to fly out next fri, really worried about all these reports.Went to the same hotel in 2206 and it was fantastic. Can anyone enlighten me on the problems at the moment????
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hi jo by linda on 30 Jul 2008, 16:27 hi jo, yes we are fine, yes, ill prob will write a letter to first choice, we always use first choice, and this would be my first letter of complaint lol !! I just feel so thankful my kids were fine, and me and allan only got it slighty with no drip to be put on, just took my immodium and that worked ok, still shouldnt have happened thou.cant fault the location still, went to sunny beach quite a few times, and our hotel was the best looking by far, shame it had all the bad things wrong with it, hopefully in time the hotel will get better. not a bad price for all inclusive thats why we went with an open mind and said we will eat out if necessary which was exactly what we did. looking to book up for salou next year, and just for self catering its 600 more than what we paid for the royal park, and thats without food, so everyone who is going soon, my advice, just eat out, still far cheaper than changing your hotel!! well jo, hope you are ok now, what an experience, sad thou, you save up all year for a rest and a good all inclusive holiday. ill still visit this website reg jo, just to see if things improve, ill look out for any of your comments for me or adam. take care, and sorry we didnt meet on the first week. linda xxx
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hi linda! by jo on 30 Jul 2008, 02:29 hi linda,how are you and your family?Sorry we only met the last day,i was looking out for you !!Have you wrote a letter to fc?I have kept contact with adam.x
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julia davies by jo on 30 Jul 2008, 02:23 hi julia,so sorry you are worried bout your hols,like me you should be excited about going not worrying.I know people do say when you go on hols you suffer from holiday tummy....But not how we did and nearly all the holidaymakers on the same level 4 as us!!People were on drips,running back to thier room from the lift,We were even if the lift with the nurse who was carrying a drip up to level 8.We witnessed two people callapsing near the pool on seperate occasions,dont know why though.Its hard to say if there is a problem there but to be truthful why was so many people falling ill.I got told my illness was viral/gastointeritis.Just go with big opened mind,take many medications.Just eat what is safe,like us,chips,pizza,make up ham rolls at lunchtime.Eat at paco's which is 2 min walk from outside gates,very nice and cheap and the kids enjoyed it.We also booked the bbq a few times on site,thats very nice and edible but be there early in the morning to book it!Hope this helps...
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hi julia by linda on 29 Jul 2008, 19:45 Just thought i would mention also julia, i was there the same time as jo, and got talking to her via this website before we met, finally got to meet her on our last day !! mind you, she was in her room most of the time poor thing,, and that is NOT what you pay for. Anyway, the bug that was going around caused by the food, (so we think) people was actually saying it was due to the air con being on as well that was causing a virus? once again, a four star hotel you shouldnt HAVE turn off the air con, but we were taking NO CHANCES, and we did. We just used to keep the balcony doors open during the day. got talking to an air con engineer, and he said the hotel have def turned down the air con as it should be belting out cold air, we tried it, and it was only coming out slightly. We went, like jo, adam, and marc with an open mind, and as i said in my previous comments, it would be a lovely lovely place if it wasnt for all the things that are currently wrong with this hotel. Our second week, the chef was actually TOLD to cook things for longer, and they were being cooked so good, they were almost burning it!! (Wwe ate out most of second week anyway) Breakfast was fine, we ate cooked breakfast most days, so were the food during the day, hopefully by the time you go, all these promblems would have been HOPEFULLY sorted out, your first day exploring the hotel you will be amazed how lovely the place is. Anyway, write yr comments when you come back, and have a great time (if you can lol !!)
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Hotel Park Hotel by Julia Davies on 29 Jul 2008, 19:05 Hi Jo, I am due to travel out to Royal Park on Friday - 1 August. I am going with a party of 12, 6 adults and 6 children. I am extremely concerned as I have 2 young children 5 and 2 - the 5 year old is very susceptible to any kind of bugs. I am going there thinking the worst as it has been basically impossible to change our hotel or destination at such short notice, especially being a party of 12. Me or my family will not eat in the hotel unless its just bread or chips ext....I will avoid all contact with meat. I feel we will just have to leave complex and eat out. I have bought a bacterial gel for me and my children to apply each day. My main question is, if I follow all the guide lines and basically dont eat - do you feel there is a bug, which is beyond the "chef". I note that you say generally the cleanliness is ok (but if you are moping floors with a mop covered in sick, hello......there's bugs".....
I am worried and am trying to keep an open mind, but can't ....I just need to know, if you think this bug that everyone is having is down to the "food" or general hygenine - and how do you think I could prevent it...waiting in anticipation. You can also contact me at julia.davies@rathbones.com.....please get back to me.....thank you..
This message also applies to previous visitors....how can I prevent me and my children from being struck down with this bug.....
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emma by Pauline on 29 Jul 2008, 13:32 Hi Emma
I'm going in sept as well and first choice are not moving people at all and this worries me as there is a 16 month old baby in my party
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hotels by emma from bristol on 29 Jul 2008, 01:01 hi i went to this hotel last may and had a wonderful time, i read the views with an oopen mind was worried when i went but felt i needent be.
Recomended this hotel to friends and booked for my family of 6 for the 5th of september this year.
on returning from their holiday our friends told us horror stories and advised us to ring fc and change our holiday.within 3 days of them telling us this it was in all the news.
when we rang fc several times we were told that they were not using the hotel until 1st september and that as we were flying out 5 days later they would not change us without fees.very worries is there anyone else flying sept and having the same probs.
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Linda by Adam on 28 Jul 2008, 15:04 Linda & Aan
i have tried to email you all the documents but it keeps coming back to me, i think the email was written down wrong or i cant read LOL, email me on adamwinchcombe@hotmail.com or contact me thru facebook.
Best Regards
Adam
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just back from royal park by jo on 27 Jul 2008, 14:38 hi to adam, linda.Sorry didnt get to meet u marc and nade.Sorry u had bad time on hols,hope u get it sorted soon x Been back a week and yes i am still getting tummy cramps and the runs!! We arrived on the 5th (sat) thought everything was wonderful.How wrong could i be.ON the sunday started with the runs and really bad cramps i can ony explain as labour pains!I tried to carry on,as it was my holiday,but by the following day all our party 7/7 had it!!Great spent 1st week in our rooms or on the toilets!!We saw alan fc rep (Who may i say is the only helpful rep out there!)Said we need to get checked by dr.As we had had it for 5/6 days.Two of us put on antibiotics/tab for the cramps/dioralite/and tabs for cough which doc said was connected.182 lev later we hoped we could start our hols!!As on tabs we were told to only eat bread/cheese and drink water.UM...excuse me thought i was on an AI holiday!! NO ALCOHOL!
FOOD:Is nearly all the same everyday,husband lived on mash,or chips,dinosaurs and bread.Kids lived on pasta,chips,pizza or cheese ham rolls.It was always nearly cold/stone cold.At breakfast if i wasnt early found dirty cups only available.I came home 4lbs lighter,hubby 8lbs lighter!
ENTERTAINMENT: Great if yr kids are young 3-7 prob.Nothing for older ones 11,13,13, except bowling,games room,golf which you have to pay for.Any main shows you have to pay for YES pay to watch entertainment.Never done that before on any holidays i have been on.Around 28 lev ad/13lev ch,work that out if a large family around £35 for us,alot if u do that a few times.We went to animation hall a few times the 2nd week,yes managed to leave our room on occasions!You have to start queing bout 7pm to be able to get a seat.Then you will have to sit through childrens disco,s for diffrent nations for two hours.The bulgarian team FANTASTIC shows well worth watching.FC reps shows embarrasing.
ROOMS: LOvely,cleaned everday,cant thank the maids enough.Was worried bout towels and was counting them everyday,but had no probs!
POOL:Had to put towels out 5.30 AM to be able to get sunbeds,people around the pool by 7am.Two occasions people witnessed our towels stolen by hotel workers.Run out of plastic cups at pool bar so couldnt serve drinks! LISTEN TO THIS!Had to get a cleaner as my son was sick next to sunbed,she came with mop and water cleaned itup we thanked her and apoligised,she then went round cleaning where people were bathing WITH the same mop and water my son was sick in!!
HOTEL:IT was lovely,always clean,tidy lovely decor,very impressed lovely views from reception.Now a bad point..Why the hell did they start putting new frames and doors on every public toilet.There was none to use except for your ones in your rooms,like me i needed to go as i had a cramp,panicked as the toilets were out of order and had no choice but to run up the four flights of stairs to our room.If this happened to an elderly or some one with young children i feel for you.It shouldnt of been renovated when the hotel is full of holidaymakers!
POWERCUTS: We had 2 while we were there,1st one day we got there in the day. Couldnt have drinks except for drinks pored out of bottles,and had a cold buffett for lunch.2nd one was thursday evening of 2nd week,we were in shops,friends daughter 16 had gone to room as needed the loo,other kids were in games room.All went off,very dark,very scared,lots of kids were crying.People using lighters and mobile phone light to see around.As parents panicked as it was so dangerous,heard people stuck in lift,We all found each eventually,had no choice but to go to rooms as nothing to do.Was giving a candle which staff were cutting into 2,very dangerous in yr room, too scared to go to sleep.No emergency lighting anywhere even on stairs had to feel yr way around.A big hotel like this with no emergency generator??? Power cut went on all nite.I know power cuts cant be helped but...they should have an emergency plan being a hotel with kids and elderly and wheelchair users.
TRIPS: Didnt do any as we and especially the kids to scared to venture incase sick or the runs came.You have to pay for toilets off the complex.We just didnt have the energy in us to venture out.
BEACH: Lovely,very private,clear water,waves do get big and there is a bit of a dip so be careful if you have little ones.Watch for jellyfish.
LIFEGUARDS:Around the pool.he was always on his mobile phone.ON the beach we saw the guards sat behind there box laying away from the beach reading newspapers! The banana boat went out too far and i had heard he went out with 7 and came back with 5.Didnt no he was missing 2.
AQUAPARK:Kids loved it,would spend all day there if didnt have to pay for beds/umbrellas/food drink.Its only a few minutes walk back to the hotel though so not to much of a prob.BE careful on slides as a few quite fast.Someone told us to watch kids going down slides as lifeguard trips boys up or tries to pull girls bikinis!My husband was stood behind our son and witnessed the guard trying to force him down the flume!
THIS IS WHAT SHOCKED ME!!Me and my friend where in the irish bar around 7pm,we were ordering drinks and at the end of the bar we witnessed a bar member cutting up white poder and putting it in lines! Me and my friend didnt say a thing and ushered the kids away straight away,We were in total shock and said to each other "It couldnt of been".While waiting for our coach to pick us up at 1.15am to take us to the airport to come home,my son wanted the loo,hubby said he will take him as it was really busy around the toilet/entrance/bar area.Hubby and son came back, hubby said"guess what i just saw,2 staff in orange flowered tops come out of the same toilet cubicle,sniffing and had white stuff around their nose! All three of our adult party had witnessed this now!
I have put my letter of complaint into FC Southampton.And we found that they have stopped using this hotel due to all the complaints.We looked in the brochure for nxt year and saw that the percentage rating for the food had dropped dramatically to around 27%.
I had been reading the results for this hotel many months before we went and was worried but we went with an open mind and tried to ignore negative remarks,but hopefully after reading this you will understand why i have put in my complaint and have left this feedback,I will reply if anyone has any comments or questions, x
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Fed up by Caro on 26 Jul 2008, 20:55 We're now going All Inclusive to Playa Figueral, Ibiza. Only going for 7 nights now instead of 11 but paid £150 extra for a family of four, worth every penny to be looking forward to going and not coming home with dysentry! Shame about losing 4 nights but nothing on earth would have made me take my children to Royal Park so 7 nights in Ibiza sounds pretty perfect to me! Hope you manage to get something sorted.
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Bad food by worried on 26 Jul 2008, 20:34 We booked for this hotel and after all the bad press we thought we would change. I have been looking for other hotels and checking reviews and I found nearly all of them have bad food. I have added what some reviews are. It looks like the bad food is a bulgarian thing not just this hotel. I think we will stick with the royal park at least it has the best views.
Just back from Yavor palace, had a brilliant time! food is shockingly bad in evenings, would describe as prison food
Clubhotel Riu Evrika.Hotel was good, food very poor in as much as it was mostly served luke warm.
Hotel Meridian. Food very poor,cold and repetative, We weren't impressed that the restaurant was on the top floor of the hotel, the food was definitley not worth the 15 minute wait for the lift
Iberostar Sunny Beach Resort. THE FOOD IS LUKEWARM AND HALF RAW MY HUSBAND SUFFERED FOOD POISONING THE FIRST WEEK AS THE PORK WAS STILL BLOOD RED IN THE CENTRE.I GOT CHICKEN ONE DAY THAT WAS STILL RAW IN THE MIDDLE.
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good place but food poisioning is an issue. by unknown on 26 Jul 2008, 16:26 Went to this hotel 2 years ago in sept.
The rooms were bit and clean.There was a big selection of food for brekkie and lunch and evenings meal.This varied everyday.Went with a friend of mine and unluckily enough he did get food poisioning and was vommiting for a few days and had to see the doctor there.Now i basically ate the same as he did but you could be unlucky and fall sick.What i did notice is down where they give out the pizza they also gave out buns with meat in them,well i was queing one day for one and saw a fly walk all over the buns while the attendant was not there.Not sure whether this was what gave my friend the virus but certainly wouldn't help.
But overall the hotel was fine the beach was lovely and the water was fine.
Rooms are clean and spacious.Food was good never went hungry.Someone mentioned something about the mafia well didn't see any dodgy gezzers around but go about your buisness as normal and no one will bother you.Basically if you avoid the food issue which should not be happening you will enjoy this relaxing place.No cash machines at the hotel when we were there so bring some cash or you will have to go to sunny beach to a ATM.This was a nice hotel.
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caro by fed up on 25 Jul 2008, 20:59 Where are you going and how much extra have you paid? we go 4th august too and no luck with accomodation
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Amending bookings by Caro on 25 Jul 2008, 20:42 After reading of such illness we decided not to risk returning to this hotel (we stayed there last year). We were due to fly out on 4th August but there is no way we would knowingly put the health of our children at risk. We want to enjoy our anual holiday and not have to watch everything they touch or eat to such an extreme extent. We contacted First Choice yesterday and they couldn't have been more helpful. We were told that if we wanted to change to a different hotel in Bulgaria then they would meet 50% of any additional costs, or (as we have done) we could change our holiday plans completely, free of admin charges but if it cost more we'd have to pay any difference. We are now loking oward with ecitement to our holiday and feel sorry for anyone going to Royal Park that is unaware of it's problems.
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Hmmm ?? by Adam Johnson on 25 Jul 2008, 19:09 Hmmmm ?? To be honest Astrid , i'm not convinced with what you said as i can clearly smell fear coming out of you now !!
If you did see such thing then maybe you should confirm to other people in order to make sure not to take any kids with them when they go to this Hotel again and instead go as Adults only, an over 18 Hotel :)
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Wasn't there by A on 25 Jul 2008, 18:54 Hi Adam. I was not there, I read it on the news, told the story to someone who wrote it on this website, pretending I was at the hotel!!!! Sorry can't give any more details!!!
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What ?? by Adam Johnson on 25 Jul 2008, 18:50 Astrid ......this is insane ! is that true though ?? and when you say having sex ? its more of oral sex or inter-course sex ?
Give us more details cause this is a scandal for such Hotel ??
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Not true by Ahmed Moursi on 25 Jul 2008, 18:50 The information below was read on the news. This person cited below wasn't there, I made a silly joke!!
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Sex Scandal !! Mamma mia !! by Astrid Simo on 25 Jul 2008, 18:35 I just came back from this hell in paradise Hotel and guess what ?? They caught 2 members of staff from the Hotel having sex in one of the rooms next to me , this room was occupied with customers , a French family with a kid !!
This is a scandal in my opinion , Mamma mia !!
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lovley holiday. by linda on 25 Jul 2008, 18:29 first of all hello jo and adam, and all his lovely family. hi to anne, marc who we didnt get to meet. i totally agree with marc, lovely place, but just needs a new chef for the evening. My husband and myself were one of the lucky ones thou, only had the runs, not put on a trip, or had to stay in our room like some people. We stil got out and about, although the 2nd week we did get the bus or cab to sunny beach to have lovely meals , and better entertainment out. didnt pay too much for this lovely hotel, so we were going to eat out some nights anyway. feel sorry for people who were ill, and yes, everyone i spoke to, inculuding going home on the plane, they were ill, . as marc says, just needs a new chef, and it could go back to the 4star hotel, as couldnt grumble about anything else, only the food in evenings, breadkfast was fine, ate fry up most mornings, and lunch was fine as well. endless ice creams, and drinks so good point there. entertainment at night was ok if you had kids, mine teenages, so nothing to do for them, although we did pay about 30.00 for a game of bowling one night which we all enjoyed. Would return again one day to this hotel but only if they get a new chef lol !! couldnt fault the cleaness, cleaners ALWAYS around, even 11pm at night, they work very long hours. Checked our towels every day, always the correct amount, so that seems to have sorted it ok now. Anyway, have great time in this hotel, just double check the pork, chicken, kebabs etc before you eat it, i know you shouldnt HAVE to do this in a decent hotel, but trust me, best to do so. Adam, keep in touch !!
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royal park by sam on 25 Jul 2008, 17:44 i wish all you brits would stop moaning maybe next year you should stay in sunny england if you think things were so bad.it was a cheap holiday not 5 star that you all expect for some reason.food is a problem but everything else is great i will be going back next year brill hotel they just need a chef who can cook properly lol.to who ever is going out there you will love it.dont listen to all the moaners.
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SUE by Lisa marie on 25 Jul 2008, 12:24 Hi Sue, do you fly from Stanstead 25.07?
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Food poisoning by lisa marie on 25 Jul 2008, 12:15 To those of you that just got back and said that there were no cases of food poisoning;
I am so pleased that you had a good time (I mean that). My friends fly back today (25.07) and have been VERY ill - all on drips etc. and have been desperate to fly home from their holiday early.
Maybe you didn't see anyone ill as they were in a medical centre or shut in their rooms!
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SUE by Lisa marie on 25 Jul 2008, 12:09 Hi Sue, so pleased that you got your hotel changed in the end, have a good holiday :-)
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good holiday by bill on 24 Jul 2008, 23:35 This was a good holiday, great location, clean hotel and friendly staff. Food not great but no illness and never starved. Agree with previous comments about moaning brits, only takes one person to start the ball rolling and then every one sees a chance to get their money back. No complaints from me and would go again - take a torch though as there are power cuts but this is whole area not just this hotel!
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royal park by sam on 24 Jul 2008, 23:07 i am trying to book for next year it was fantastic apart from the food.however we didnt starve there was always something you could eat.my children loved it so anyone going out there dont worry you will love just be carefull when you eat the meat check it is cooked through.roll on next year cant wait to go again.
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my View by Marc on 24 Jul 2008, 22:53 Hi All, just got back on the 19th of july and was there for 2 weeks there was 14 of us and not 1 of us had food poisoning did have a day of the number 2s 6 of us did but where ever i go that happens . The food was ok but check your meat and youll be fine its is Bulgaria and not the uk most people expect it to be uk food.
take a tourch or candles us we had 2 power cuts 1 on the ist day and 1 in the night kids enjoyed it lol. my only moan is the lifts you wait ages for them nightmare if you have a pram. the moan is the entertainment the kids disco was here there and everywhere and was not long enough and the annimation hall was always full so get there early to get a seat and some shows you will have to pay for.
The Hotel was spotless cleaners work 24/7 keeping it clean.
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fao LISA MARIE by SUE on 24 Jul 2008, 22:41 HI LISA, We have been transferred to hotel meridain, really chuffed x
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moaning by sugar on 24 Jul 2008, 21:45 i agree totally with you embarassed i have just returned from the hotel with my family and yea the food was the only complaint we had, but we still managed to eat and not become ill,everyone we spoke to and seen around the pool area and entertainment area at night all seemed to be having fun.
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to fed up by Lisa marie on 24 Jul 2008, 14:59 We were told at first that we would lose 90% of our money if we canceled. But rang them back last thursday, and they said that they are now changing anyone booked to go before 31st August 2008 free of charge if it is requested.
You have to ring them direct and be prepared to be on the phone for a couple of hours being passed from person to person, but they will do it for you if you persevere!!
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first choice by fed up on 24 Jul 2008, 01:07 i would just like to say goining to this hotel soon and not everybody can get ther holiday changed free of charge we tried on few times but told that we would have to make difference up or lose a lot of money to cancle not all first choice travel shops are offering to swap holidays for free so wat can you do first choice dont know what one employee is saying from the next its confusing
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moaning by embarassed on 23 Jul 2008, 22:46 MY OPINION (everyone else had their say so don't shoot me for airing my views) details so confused, sure people waiting to go are feeling anxious but it seems that most people (if there are over 1100 guests a week, even 140 making complaints is still a small minority) enjoy their stay. The food is an issue but if it was real food poisoning surely more would be affected? The hotel is clean and activities good and in comaprison to holidays in the costas or canaries is still cheap to go here, when I was there I was embarrased by the amount of moaning Brits who just join in when they hear one person moaning. This soon escalates into the situation we have now. No-one here has said it is DEFINITELY food poisoning - surely test results back by now. Hope you all manage to get your compo and families on the mend but really think this is all getting out of hand - it seems first choice have removed hotel from sale to prevent any more people getting a holiday and then claiming unnecessarily , because unfortunately this happens, it has not been removed for next year as we have enquired about re booking and told to call back in couple of weeks when it will go back on sale.
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nade by sam on 23 Jul 2008, 22:08 calm down ok im sorry you had a bad holiday and i totally agree with you that you work hard all year for a well deserved break.we must of been very lucky then thats all i can say im sorry your children are ill and i hpoe they are soon well again.this is just my opinion we had no problems apart from the food.but when people are saying the towels were dirty and dirty bedding i really dont believe that for one minute and that the place was disgusting well it wasnt the food was disgusting i admit .but the place its self was lovley didnt mean to offend you everyone is entitled to an opinion.if your family are as ill as you say then i hope you sue the ar..s off em good luck.
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Worried by Alicia on 23 Jul 2008, 21:29 me and my friend are going to Royal Park on 22nd August 2008. I've been away for a couple of weeks and i've just been reading about whats happening there at the minute...and about it being on gmtv etc. I don't know what to do! we're 18 and it's our first holiday without parents and we've got no extra money to put towards if we were to change hotels. Has anyone been in the last few days and is it getting any better?
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i don't want the shits thanks lol by i don't want the shits thanks lol on 23 Jul 2008, 20:57 Well from reading all the terrible news about this hotel, i really hope it gets shut down!I was planning to go out, but have canceled my holiday, as i've read so many bad things! i know a few have said they have seemed to have had an amazing time, when so many more people have been paying good money for a trip to hell. Maybe those people are forgetting that you are paying for 4* service, which means not having to check your food!!jesus i'm glad i'm not going, good luck to everyone with the law suit!
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hello me by loopy mary!!!!! on 23 Jul 2008, 20:01 i had clean towels every day, bed changed every 3 days, room made, tided up every day, cleaners were everywhere, whereever you went cleaning up, mopping up, how could you say it was dirty? i must have been in the wrong hotel !!
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loopy mary by me on 23 Jul 2008, 19:37 I suppose you would look at a holiday brochure and think oooh lovely.... dysentry, food poisoning, ringworm, vomiting, poor hygene, dirty bedding, dirty towels, rude staff, towel scams, thieveing etc..... lets go there!!!!!!
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loopy mary by me on 23 Jul 2008, 19:30 Mary, are you completely raving mad?????
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crap by sh*t hole on 23 Jul 2008, 19:19 IF IT IS SO GOOD THEN WHY ARE FIRST CHOICE OFFERING TO CHANGE ANY BOOKING FREE OF CHARGE???????
WHY IS IS ALSO NOT AVAILABLE NEXT YEAR DUE TO "HEALTH & SAFETY REASONS" - THIS IS A COMMENT BY FIRST CHOICE!!!!!!
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to emma by mary on 23 Jul 2008, 18:09 please dont cancel yr hols, its a lovely place and im sure the food will be sorted by august, you will love it here.
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hi anne by mary on 23 Jul 2008, 17:09 hi anne, glad you had a lovely time, just as we did. i would reccomend this hotel to anyone, and anybody who is going very soon, all i can say is that im jealous, wish i was going back. !!
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NADE by Lisa marie on 23 Jul 2008, 13:14 Passed message on to my friends via text message to get them to contact you on facebook or Linus on the email address he gave. They said that they have many photos of them on drips etc. and will def be taking legal action after they return this friday.
Got another message from them yesterday saying that they are desperate to come home - I feel so sorry for them as they had been really looking forward to their holiday :-(
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REPLY TO MANY by NADE on 23 Jul 2008, 05:25 SUNNY AND EMMA
the solicitors number is 0870 1500 100 ext 5034 his name is daviv summer, he is a very nice man who spent nearly an hour on the phone to me today telling me that as well as the other 140 (aparently liars who r going over the top) that we have a very good case against f.c.
MARY
hi there i am dissapointed to here that you enjoyed haveing the runs for a week, you prob got that from the lovely salad, great choice to eat sandwiches,hotdogs,ice cream, chips,bread rolls and cakes. what a great choice first choice give you on an all innclusive.
MAY I ALSO ADD THAT EVEN PEOPLE WITH GOOD REVIEWS (WHICH IS NOT TOO MANY) SAY THE FOOD IS OF POOR QUALITY not what you expect when you pay just under 4 grand. i am finding it very hard to understand people that are getting ill from the food and poor hygiene and excepting this. this worries me.
FED UP
hi, i have said to others that i was hoping that because of all the bad press that they would of pulled their fingers out thier backside and stopped this happening, but from reading lisa marias comment it doesnt look like it, i have spoken to many people and they have been given an alternative hotel so my advice to you would be keep being consistant, you have to ask WHY are they transfering people not a sign of addmittance that their is a prob out there would it be? go out with an open mind coz some have been ok.
take extra money and snack food and if you do unfortunatley have problems then take as many pics as you can, and complain to the f.c reps who are in reception between 4-6 we ahd to wait from 20-40 mins to speak tpo them because of all the people complaing i have never seen anything like it. i really hope u can change but if not i hope it has changed and you have a lovely hol xx
LISA MARIE
hi hope you contacted linus or past message on to your friends i hope they are all ok well feeling better.well at last we have some sort of explaination as to what we are all suffering, DYSENTRY is from poor food/hygiene, which we all kept saying.
SAM
I AM NOT TRYING TO SCARE ANYBODY AS YOU KNOW I HAVE BEEN BACK 10 NOW LET ME JUST EXPLAIN MY EXAGERATION MY 3 TEENAGERS HAD THE RUNS BY DAY 3 WHICH ALSO CAME WITH SEVERE STOMACHE CRAMPS, THEN MY 7 YR OLD HAD IT FOR 8 DAYS YES THATS RIGHT 8 BLOODY DAYS OF MY SON POOING HIMSELF THEN I HAD IT FOR 7 DAYS, MY HUSBAND WAS THEN IN BED FOR 2 DAYS, THEN MY 3 YEAR OLD SON HAD IT ON OUR LAST DAY AS DID MY 4 YR OLD WE WERE AT THE AIRPORT CLEANING UP POO EVERYWHERE, AND WE HAD GIVEN OUR LAST NAPPY TO ANOTHER FAMILY WHOS 6 YR OLD SON HAD IT (VERY EMBARRESING THAT A 6 YR OLD HAD TO B PUT IN A NAPPY) ON OUR RETURN HOME WE HAD TO TAKE OUR SON(3) TO OUR LOCAL HOS HE CONTINUED TO HAVE THE RUNS UNTILL YESTURDAY SO THAT 10 WHOLE DAYS OF SERVERE SHITS I HAD TO TAKE HIM BACK TO OUR G.P WHO TOLD ME THAT IT IS NOT A BLOODY TUMMY BUG BUT IS A BACTERIAL ILLNESS AND SHE WAS WORRIED THAT HE WAS DEHDRATING AS IT HAD BEEN GOING ON TO LONG HE HAS LOST LOADS OF WEIGHT AND HE STILL DOES NOT HAVE HIS STRENGHT BACK NOW HE MISSED ALL HIS LAST WEEK AT NURSERY, MY 4 YR OLD STOPPED AT THE WEEKEND, SO HE HAD IT FOR 7 DAYS, 2 DAYS AGO MY HUSBAND STARTED AGAIN AND WENT TO DOCS LAST NIGHT TO HAVE THE TESTS DONE, TODAY I GOT THE RUNS AND SERVERE CRAMPS AND 2 HOURS AGO MY 7 YR OLD STARTED AGAIN, SO PLEASE STOP SAYING THIS IS A TUMMY BUG YOU DONT GET A TUMMY BUG TWICE AND BEING ADVISED BY A DOCTOR AND MY SOLICITOR THAT IT WOULD COME BACK AND IT WILL KLAST WEEKS I THINK THEIR OPINION IS MORE VALID THAN YOURS DONT TALK ABOUT WHAT YOU HAVE NO EXPERTISE IN.
FOR THE PAST 3 WEEKS ALL I HAVE DEALT WITH IS POO EVEN ON A HOILDAY WE SAVED AND WORKED HARD FOR.
I DO NOT EXPECT OR MY CHILDREN TO GET THIS ILL BECAUSE OF POOR STANDARDS THAT F.C SEEM TO THINK IS 4 STAR.,
ASK YOURSELF WHY F.C HAVE STOPPED SENDING SOME PEOPLE OUT TO THIS HOTEL, AND WHY YOU CAN NOT BOOK THIS HOTEL OH I GUESS THEY HAVE DONE THAT ON 134 WHO HAVE OVER EXAGERRATING I DONT THINK SO DO YOU.
I SPOKE TO MY SOL TODAY WHO AS I SAID BEFORE WE ALL HAVE A GOOD CASE WE HAVE PROOF THAT WE WERE ILL
FOR GODS SAKE THE SUN NEWSPAPER CAME OUT THERE AND WAS APPAULLED BY WHAT WAS GOING ON .
im not a fussy person i am just a working class mum but this hotel was below standard and as most are saying the food was a serious problem .
hopefully this problem has been dealt with as with many other problems coz im am 100% sure that if this hotel dealt with these issues then it could be a nice holiday .
if you are going out to this hotel go with an open mind just like i did, go down this page and i wrote on here just before i went out so u can see the attitude i had (just b4 27th june).
at first this was not about getting my money back it was a princible matter, but now rest assured i do want my money back coz i do not pay 3,700 to see all my family ill. i do not want to spend hours on the phone and writing letters as well as being in the toilet with my kids, all we wanted was a well deserved holiday.
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enjoyed our holiday by anne on 23 Jul 2008, 01:39 hotel is lovely rooms large and bright we had a lovely seaview maids work hard cleaning your rooms every day we tipped our maid a few times even 2 kevs thats less than a pound they dont earn much and are really gratefull food was ok good choice salads meats lovely cakes fresh rolls cheesr and fruit enter taiment was ok reps singing dancing they have a big animation team that entertain you they do a lot for kids during the day and at night only downside it was hard to get a seat in the animation hall and you have to get up early to get a sunbed on the beach the beach is lovely plenty water sports water was nice warm you can take boat trip from the beach leanne first choice rep very helpful any one who is going dont worry go with an open mind like we did happy holidays
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DONT BELIEVE EVERYTHING by sam on 23 Jul 2008, 00:50 THERES A LOT OF PEOPLE TOTALLY EXAGERRATING ABOUT ROYAL PARK IT IS BEAUTIFUL PLACE SPOTLESS TIP YOUR CHAMBERMAID CLEAN TOWELS SHEETS EVERY DAY.CLEANERS THERE 24/7 DONT LISTEN TO THESE PEOPLE WHO SAY ITS DISGUSTING WHAT A LOAD OF RUBBISH THEY ARE JUST TRYIN TO SCARE YOU.IF YOUR CAREFULL WHAT YOU EAT YOU WILL ALL BE FINE BRILL PLACE.IVE BEEN SPAIN MALTA GREECE BELARICS THIS PLACE IS JUST AS NICE AS EVERY WHERE ELSE ITS JUST THE FOOD.PACKOS JUST LEFT OUTSIDE THE HOTEL DOES FOOD ITS OK NOT BRILLBUT A CHANGE FROM HOTEL FOOD AND VERY VERY CHEAP
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Royal Park by Not A moaning Brit on 23 Jul 2008, 00:46 We just got back 22 of us. Had a fantastic time not 1 of us was ill. (only hangovers) we didn't drink the water or eat raw meat. I would go back tomorrow the kids loved it.
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re puking by fed up on 23 Jul 2008, 00:43 When did you go? Is this in last couple of weeks?
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DONT GO by People are been sick all day on 23 Jul 2008, 00:34 Just got back DONT go here kids puking everywhere. There is a massive problem here and people are sick in there rooms bad smell and a awful place do not go you will truly regret it
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fao sue by sandra on 23 Jul 2008, 00:33 hi sue we are due to go out on 28/07/2008 and have had endlaess trouble trying to change.there are 14 of us and first choice want us to pay up to an extra £5000 to change because nothing else available.we were told the hotel you booked into was full and that was last friday!! how did u manage to get changed and get money back. cheers a desperate mum of 2 kids with low immune systems!!
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hols by fed up on 23 Jul 2008, 00:30 Thanks sam, just sounds like normal holiday tummy, always careful with food anyway so will be extra careful - thanks for advice xx
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to fed up by sam on 23 Jul 2008, 00:06 i have been back a week now pool beach waterpark all fantastic beautiful setting.yes there is a problem with the food lots of people had tummy bugs while we were there.we all got the squits for a few days nothin to bad we enjoyed the food arond the pool hotdogs pizzas kebabs the bbq is nice to just be careful in he restaurant as food is not cooked through just check it before you eat breakfast was always nice though i am sure you will love it we did.would love to go back nxt year if they sorted the food out.animation hall great for kids morris pub good too.
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dysentry by fed up on 22 Jul 2008, 23:35 this is severe diarrhea and sometimes sickness - tests needed to confirm though as can be caused by different bugs such as campylobacter, shigella and salmonella - all of which not good! Have they reported this to medic on site or first choice reps as first choice still saying there are no reported cases in past week.
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Royal Park by Lisa marie on 22 Jul 2008, 23:20 My friends that are out there at the moment, and ill, have just been told by the doctor that they have disentry - whats that????? Does anyone know????
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truth by fed up on 22 Jul 2008, 23:16 If everyone had same opinion I would understand - but how can teo people, who were there in same week have such different hols? Going to hotel next week as was unable to find alternative and feel like holiday ruined before I go due to all complaints - waited long time for this holiday and so confused about mixed reviews. Has anyone had food poisoning confirmed following testing? Anyone posted pictures of problem areas so I can see for myself?? Please reassure me someone!!!!
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HELP!!!!!!!!! by Emma Mathias on 22 Jul 2008, 22:57 I was wondering if anyone had the phone number for Irwin Mitchell the solicitor. I have booked this holiday for August 22 2008 and have been to the travel agent and can't get transfers as there is nothing available and they will only pay half the extra amount. They will not give a full refund only half my money back. I'am worried and don't want to go some one help please with good advice. Will never ever be using First Choica again they are not helpful at all.
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food ! by mary on 22 Jul 2008, 21:42 forgot to say, chips, bread rolls, salad, lovely fresh cream cakes, and fruit also available to eat at lunchtimes, cakes are to die for !! we were on our honeymoon, had a lovely time (apart from going to the toilet all the time !!) cant comment on the kids clubs, as we have none yet lol number 8 bus from sunny beach drops you right outside, around 15 mins. 3 levs.
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hi sue by mary on 22 Jul 2008, 21:22 hi sue, we have been back a week now from the royal park, had the trots for a wk, but didnt stop us from doing anything. did you know, you can get a day pass to the royal park for just 12.oo a day, well worth it, just to look around at the lovely settings, just dont eat the food at night. you can still get sandwiches, hotdogs, as much ice cream and drinks as you like, also get into the waterslide park for the day. well worth it. if it wasnt for the evening food, the hotel would be a lovley place, take my advice, go for the day, and write yr comments when you get back. have a lovely time in sunny beach.
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SUE by Lisa Marie on 22 Jul 2008, 20:09 Glad you finally got it sorted Sue, we have been moved to the Iberostar Sunny Beach, where are you going now? :-)
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HOTEL ROYAL PARK by SUE on 22 Jul 2008, 18:30 TO ALL, Have been in contact with F.C again they are now changing anyone traveling to this hotel up tp the 31st Aug, so well worth the phone call, we are now going to sunny beach same flights but now only half board but they gave us a refund of £1200, RESULT!!!! we are now looking forward to this friday we are a happy family ,good luck to all of you still going to hotel royal park, hope you are safe and well.... sue
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Holiday by Sunny on 22 Jul 2008, 14:07 Just wondering how you all found out about solicitor? You all seem to have the same one and wondering if they are best to contact
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royal park hotel by zo on 22 Jul 2008, 13:46 thanks lisa marie will try to enjoy it hopefully now its been in press things will have picked up fingers crossed not been abroad for ten years trust us to pick this hotel
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To all of you that can't change by Lisa marie on 22 Jul 2008, 13:35 To all of you that are going to this hotel;
I suppose the way to look at it is that being as the hotel & first choice are aware of the problems, then things SHOULD be being monitored very closely and you shouldn't get the large number of people getting food poisoning etc.
Have a good holiday & try & make the most of it :-)
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royal park hotel by zo on 22 Jul 2008, 01:31 hi sue yes we tried to change but theyd got nothing for us we fly on 28th we couldnt change our dates because everything sorted the dog the mini bus work they told us that we may av to pay extra incase another holiday cost more then wat we paid for royal park its money we avnt got thats why we went all inclusive so we wouldnt av to worry about food an drink when we got ther little did i know what would happen you could be right we mite be only two familys out ther will look out for you if you cant get it changed
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SUE by Lisa marie on 22 Jul 2008, 00:02 Sue, did you try the duty supervisors phone number?
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SUE by Lisa marie on 21 Jul 2008, 23:59 Sue,
We were due to stay at the royal park hotel this friday 25/07, but First Choice changed it for us last thursday free of charge. We are now going to be staying at the Iberostar hotel in sunny beach, its half board, not all inclusive, but a gold choice rated hotel. We are getting a refund of £24. Same flights as our previous booking. We received new tickets on saturday.
We were not prepared to take no for an answer on the phone, we were quite demanding, but without being rude..... got cut off on the phone loads of times whilst on hold with them, but persevered and kept ringing back. I guess we were lucky....
I hate to think what my phone bill will be like though!!!!
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first choice by pauline on 21 Jul 2008, 23:38 I spent three hours today going round the houses with first choice. After speaking to 4 different people at their ever so helpful (NOT!) customer services the hotel is on stop sale for next year and they will not be selling it!!! Apparently it is being removed due to serious health and safety problems!!! Despite this they are refusing to let me cancel my booking for this year and book something else. There are nine of us going including an infant and they won't let us change to anything as "normal booking conditions apply". As we are a group they have nothing they can move us to and won't even let us change destination as it is too close!!!! girl told me that the complaint had been blown out of all proportion and that the people booked on tonights glasgow flight were still having to go so we couldn't be changed.
I find it strange that they have pulled the hotel for next year yet they are still making people who are booked for this year go and say there is nothing wrong with the hotel.
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to zo hotel royal park by sue on 21 Jul 2008, 22:01 Hi Zo have you tried changing your bookin? I have twice but got no joy we are in the same boat as yourselves flying 25/7 got 3 very excited children, but I do feel that they have picked up on myself and my husband feeling pretty low about the whole deal, I am currentely on hold again with F.C trying again I hope lisa marie gets back to me and lets us now how she has managed to change and where to. I bet we will be the only 2 families there at this rate......
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HOTEL ROYAL PARK by SUE on 21 Jul 2008, 21:41 Thanks for your response marie, can i ask you what hotel they have change you to and what star the accomodation is, thanks sue 07707294334
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Clare by x on 21 Jul 2008, 21:19 Clare you are off your fucking rocker.... this hotel is a shambles when it comes to food and hygiene, you must have styed in a different hotel to me and nade, and i dont think you should be so fucking rude to people get some respect you little chav
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Clare by x on 21 Jul 2008, 21:18 Clare you are off your fucking rocker.... this hotel is a shambles when it comes to food and hygiene, you must have styed in a different hotel to me and nade, and i dont think you should be so fucking rude to people get some respect you little chav
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to who ever flying out to royal park by sam on 21 Jul 2008, 19:50 i stayed at royal park for two weeks june/july we had a great time the rooms are spotless pool/beach clean,waterpark for kids is great.there is a problem with the food being undercooked check it properly before you eat anything.breakfast was fine hotdogs/pizza fine bbq ok to.its such ashame as the complex itsself is fantastic great animation team keeps kids entertained.my family got the squits for a few days we were lucky we wernt ill like some people.yes there is a problem here but i cant help but feel that people are exaggerating.i spoke to many people out there and they all said the same thing it would be great but for the food.we went to packos a couple of times to eat its ok not brill but nicer than hotel food.if you visit nessaber go for a meal at the old anchor inn beautifull food and cheap.for the people who are going hope you manage to have a good time like we did despite the food.any questions i will answer as best i can.
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Nade by Adam on 21 Jul 2008, 17:56 Hi Nade, it is Adam that you ere talking to before our holiday, as you said I went with an open mind and the holiday was a completnightmare with 12 out of our group of 14 falling ill with stomach cramps and dioreah, We went up to fist choice on our return on saturday and they advised us to put it in writing as a gformal complaint, which i have finished the letter today, its over 3 pages long. did you have the same symptons. I have added you as a friend on facebook, i didnt see you out there tho, probably because we were ill.. i see that you contacted the newspapers what else have you done? if you rather not say on this page either email me on adamwinchcombe@hotmail.com or thru facebook.
Were seeking legal advice at the moment and waiting on a reply from the soliitor.
Wb
Adam
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holiday from hell by advice on 21 Jul 2008, 17:43
Press Release
19th July 2006
BULGARIAN HOLIDAY MISERY STRIKES AGAIN
Personal injury solicitor Andrew Morton from Manchester law firm Pannone LLP says reports of more holiday misery are coming in from two hotels, the Royal Bay and Royal Park in Elenite, Bulgaria, both of which featured in the news last year for similar complaints from holidaymakers.
Said Andrew Morton who heads Pannone’s Travel Litigation Department, “The same problems are reoccurring, with complaints coming in of food poisoning, questionable hygiene standards, filthy rooms and rude staff. We handled over thirty cases last year from these hotels and it looks like lessons have not been learnt. Anyone who has been to these hotels and suffered illness or had to endure second rate facilities and service should contact a solicitor immediately. Photographic or video evidence is especially useful to support claims.”
A totally unexpected and thoroughly unwelcome addition to a catalogue of holiday disasters at the hotels was reported recently when children saw a porn movie being filmed on a balcony in the Royal Park. The Crawford family from Londonderry, Northern Ireland said the filmshoot featuring nude models simulating sex took place in full view of guests. Said Mr Crawford, “This holiday was sold to me on the basis that it was a family break. But if I had known in advance that this was to happen I would have requested a shift of hotels.”
ENDS
Deborah Ascott-Jones, Director of Marketing
Pannone LLP
123 Deansgate, Manchester M3 2BU
Direct Line 0161 909 4321
Mobile 07879 891011
e-mail deborah.ascott-jones@pannone.co.uk
Website www.pannone.com
Rob Ainscough, PR Manager
Pannone LLP
123 Deansgate, Manchester M3 2BU
Direct Line 0161 909 6422
Mobile 07831 776236
e-mail rob.ainscough@pannone.co.uk
Website www.pannone.com
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** by Royal Park Hotel in the News on 21 Jul 2008, 16:20 Hotel illness outbreak
Inquiries have been received detailing that over 20 families have suffered from gastric illness after staying at the Royal Park Hotel in Bulgaria in June/July this year. Guests have reported that chicken was pink in the middle, undercooked food, dirty conditions in the hotel restaurant and hotel rooms. Guests also reported that staff were unhelpful and failed to do anything to help guests, especially with poorly children.
Irwin Mitchell have previously acted against First Choice Holidays for over 80 holidays makers who travelled to this hotel in the summers of 2004 and 2005 and also contracted gastric illness which was later confirmed as Salmonella Food Poisoning in some cases. Liability was admitted by First Choice and the majority of Claims have been settled.
Irwin Mitchell urge anyone who has been affected by illness at this hotel to come forward and contact us.
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Re Royal PArk by Tyson on 21 Jul 2008, 16:05 Well its re-assuring that ABTA say its an airborne virus - trust THESE guys.
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people on drips by Linus on 21 Jul 2008, 15:06 Lisa Marie and others - if you are at the resort now and suffering email me. As I said got UK press coverage going with Nadine who was at resort last week. BG media say all brits are liars and looking for a free holiday. conatct me on this: linusinbulgaria@me.com
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royal park hotel by zo on 21 Jul 2008, 13:09 hi nade can you tell me wer did u leave your tip for maid how do u know wich one is yours just in case i dont see her not looking forward to going but trying to look excited for kids
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Sue by Lisa Marie on 21 Jul 2008, 12:59 By the way, we still have the same flights. Our hotel has been transferred to one in sunny beach.
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To Sue by Lisa marie on 21 Jul 2008, 12:41 Hi Sue, after spending about 3 hours on the phone to first choice they changed our booking free of charge, we too were due to go this friday. we called 0845 600 4945 and then option 2 - I think! (the number to amend a booking).
I also have the number for the duty supervisor 01293 512068, although the woman I got wasn't particularly helpful!!!
Good luck & don't give up!!
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hotel royal park by Sue on 21 Jul 2008, 01:51 Hi to all how have been having a terrible time a bit like myself. We are due to go to hotel royal park on 25th July we have contacted F.C and they have told me that I can't change hotels unless i lose 90% of my original booking fee, can anyone adcise me differentely. I have alos been in contact we ABTA and they have also advised me that it is a airborn virual infection not food poisioning!!!!!!! HELP.
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To Adam by Lisa marie on 21 Jul 2008, 01:40 Hi Adam,
When you search for the Royal Park hotel on the First Choice website it is unavailable for any of next years dates.
Whilst on the phone to First Choice I mentioned it, as it had been available for next year when looking a couple of weeks before (we were looking at the price increases) and the woman said that they are not accepting any more bookings for that hotel for next year at the moment! She didn't know if that would change.
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lisa marie and adam by nade on 21 Jul 2008, 01:09 hi lisa marie
can you pleaswe contact me via facebook nadine orpwood i have some important info to tell you which i cant say on this site, who am i i am just another tourist but i am in contact with some good contacts thats all i can say my e-mail address is on there, or if u r a fb member leave me a message and i will reply a.s.a.p thank you it is important that you contact me
thank you.
ps i am the the mother of the family who was on gmtv on fri morning.
ADAM
hi are you the same adam who i was speaking to before we went out, we both went out with open minds.
sorry to here the same things happened to you to you need to write a letter to f.c with all your complaints also contact irwin mitchell they are solicitors who have sued f.c before re this hotel, and on all times have accepted liability (why have they not learnt). you can find them on the web e-mail them or ring them you will get a call within 24 hours really good.
photocopy everything only send copies to fc.
first choice are guilty for the 3rd year running.
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Problem with Royal park by Adam on 21 Jul 2008, 00:14 Lia Marie,
I have just come back from this hotel and there is a problem here, please can you tell me where you got this information regarding next years problem as we are writing a letter to first choice and seeking legal action?
pleae advise me asap
Thanks
Adam
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Worried by Lisa marie on 20 Jul 2008, 23:29 To the person that just posted the worried comment - you really need to contact first choice, they will change your hotel booking free of charge.
There really are genuine problems out there, this hotel has been in national newspapers and on news channels in the past week - it isn't scare mongering it's genuine. My friends are stuck out there at the moment and they are very ill (kids too).
First choice changing your booking for you free of charge is them admitting to the problems - they have also pulled the hotel from next years brochure!!
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Linus by Lisa marie on 20 Jul 2008, 23:21 Hi Linus, I am no longer staying at the Royal Park Hotel on friday - got my hotel changed (luckily!!!).
My friends are out there at the moment, all 4 of them with food poisoning and have been on drips. They have taken loads of photos, so that they can take legal action when they get back home.
Shall I tell them to get in contact with Nadine? - who is she?
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Nightmare Holiday Royal Park Elenite by Worried on 20 Jul 2008, 21:31 Hi, can someone let me know what the current situation is in the Royal Park Hotel Elenite? Falcon/Fitst Choice are saying that the stomach bugs are viral and were brought in on an aeroplane?
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Drips and sickness by Linus on 20 Jul 2008, 20:16 Hi - Lisa Marie can you get in contact with Nadine.I met her last week in Elenite, experienced the conditions got press coverage started. Would love to speak to you. Sorry to hear that the problems are continuing
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lisa marie by nade on 20 Jul 2008, 19:03 hi yes on the drip and any thing else thats is going on out there esp if they want to claim when they get back ie pics of food poor hygiene etc.
the more the better,
hope they are feeling better soon we all know howthey are feeling and it does not stop there it continues back home soon our g.p told us that it can go on for weeks.
have a good holiday xx
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Nade by Lisa marie on 20 Jul 2008, 17:56 get them to take photos of what - them on a drip???
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royal park hotel by zo on 20 Jul 2008, 15:32 thanks nade for your comment ive found it helpfull we also booked late checkout ive just checked our details an weve got confirmation on it so thanks for that will let u know how get on when we get back
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reply to lisa marie and zo by nade on 20 Jul 2008, 15:18 lisa marie
could you get in contact with your friends and ask them to take photos coz first choice have made a statment claiming that there have been no reports of illness in the last 24 hours (on friday) so yet again the are pushing this problem under the carpet.
may i just add also that my solicitor has said first choice will blame a viral infection as they have done in the past, may i also add that my g.p has told me that my sons have NOT got a viral but they have a bacterial infection and we are still awaiting results a viral last 4 days at the absoultly most and with a bacterial it can last weeks on and off for weeks hence ive got them back so at the moment 4 of my family still have the runs now tell me thats a viral, also the medical centre on site will say its a viral try to get to sunny beach to the medical center as they have said to many families that it is the food in the hotel as they have had many people from that hotel and advised not to eat any salad, meat or dairy products of water from the hotel which leaves you with chips and pasta.
zo
hi there
im sorry to here that you couldnt change your holiday, it may have changed since we have been there. i did not see any towel scam or did here anyone saying that this had happened to them so hopefully ths has stopped we did not use any of our towels and give the maids a good tip and be polite to them as we did to prevent this happening. however people that had booked a late checkout were being told that they had not so if you have booked a late checkout make sure you take all documents with you.
take more money with you just in case the food has not been changed i'm sure with all the bad press that they must of sorted it out, i have read that they have sacked the chef, since we have left, but to be on the safe side take more money as there is a lovely res just outside the complex called packos where we found all brits and f.c reps as u go out the complex turn left and then theres a rd that forks right it is just down on the right hand side, they are very friendly and fairly cheap.
there are lots of nice places to eat in sunny beach and nessebar. s.b is 25 levs and n is 40 levs.
if you need to know any thing else i will answer you as trueful as i can.
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royal park hotel by zo on 20 Jul 2008, 13:33 me an my family fly out on 28 july spoke to first choice they told us a family had gone ther with a viral infection an that it ad spread they told me that ther people ad been out ther tested food an that all was ok i asked about chaning holiday they couldnt find anything for us for those dates we cant change dates cus its booked off at worked dogs booked in kennals an mini bus is booked so wer going am vary nervous but husband told first choice we get food poising they get sued can any one tell me if towel scam still goin on will see wat happens any info on this hotel would be appreciated
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shit hole by clare on 20 Jul 2008, 02:56 i also have got friends who were due to go to this hotel in 3 weeks time after gmtv first choice have changed them to tenerife i wander why . to all of the people who say we are just moaners then why not i am a nurse who works for the nhs you wanna see the complaints we have for a free service and we work bloody hard for pittance i will be damned if i gonna pay 3000 for a holiday and put up with what we did my partner had a viral infection in his lips i had a viral infection and had to go on a drip my daughter got ringworm plus all the ohther rubbish what went on why should we not complain i went on holiday to relax and have a good time not to be ill if it was the first time i would understand more but this was ridiculous all i can say is that if you had a good time then you were very lucky i wish i could say that remeber food poisoining kills
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another reply to sam by nade on 20 Jul 2008, 02:35 for the first day an half i ate some food from the res and then your right i did eat off bananas fruit and ice cream i dont think im sad when that was all i did for the next 7 days was run to the toilet and have cramps and then watch my kids suffer, so i thought i was being sensible and i would advise anybody else going out there to eat the fruit if you can manage to get some after the russians take it up to their room.
i did make a comment about the bbq which was it was pink so i took it away from my kids why would i put a bloody towel over it.
you right about money back toooo bloody right i am still watching my kids being ill for christ sake i have just had to put sudocream on both there areas coz they are so bloody sore.
so the nearest toilets from the pool are the ones at reception very handy when all the kids have the runs and you got a pushchair to go up 2 flights of stairs when you des need the toilet very clever idea, oh and not to mention you have to wait 20 mins for a lift.
the wristbands my elder teenagers went to the nightclub which as you know is a 5 min walk away they all easily got alcoholic drinks and so did a 12 yr old boy from another london family we meet.
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